On-Demand Orthopedic Care
Virtual DMOS is your on-demand virtual pathway to orthopedic care. Speak with one of our orthopedic experts now via text or video.
Book an Appointment
If pain is keeping you from doing the things you love, book an appointment with one of our orthopedic specialists today.
Urgent Injury Wait Times
All times are estimated and may not be exact.
Ankeny
30 Minutes
Urbandale
45 Minutes
West Des Moines
90+ Minutes
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Pay My Bill
For your convenience, we offer the following payment options:
Credit Cards (Visa, MasterCard, DISCOVER, American Express)
Personal Checks (Online payment highly encouraged through https://pay.instamed.com/dmos)
If you have questions or concerns regarding how your insurance paid on your services provided by DMOS (deductible, co-insurance, or non-covered services) please contact your insurance company at the number listed on the back of your insurance card PRIOR to contacting our office. Any further questions AFTER speaking with your insurance company can be emailed to billing@dmos.com or call (515) 224-1414 Option 7.
Past Due Accounts: Account balances that have gone unpaid greater than 90 days without payment in FULL may be sent to a collection agency for payment collection. Each statement serves as a reminder you have an outstanding balance with our office and will be considered notice of need to pay your balance.
Pay Online Now Email Us
We offer payment plan options based on the amount of balance due and require a down payment to be paid before a payment plan will be approved. If you find your balance is too large for you to pay in full, you have the option to create a payment plan at https://pay.instamed.com/dmos or reach out to our office at the contact information listed on your statement to see if your balance due qualifies.
You are responsible for the FULL amount due listed on the statement. Payment is due upon receipt of your statement.
You more than likely have not satisfied your yearly deductible or co-insurance amounts assigned to your insurance plan. You will want to contact your insurance company for details on how they paid the claim or employer/insurance agent for details on how much your deductible and co-insurance is.
Payments are applied to the oldest balance on the account first. If you have had multiple appointments at our office, your payment could have been applied to claims that came in after your statement was printed. If you would like an itemized payment detail, please email a request to billing@dmos.com.
If the amount on your explanation of benefits (EOB) doesn’t match your bill, please submit a bill review request to billing@dmos.com. Please attach a copy of your EOB with the email if possible.
If you find that your contact information on your statement is incorrect, please email us at billing@dmos.com what information is incorrect and what it should be changed to.
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
Click here for additional information.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.