On-Demand Orthopedic Care
Virtual DMOS is your on-demand virtual pathway to orthopedic care. Speak with one of our orthopedic experts now via text or video.
Book an Appointment
If pain is keeping you from doing the things you love, book an appointment with one of our orthopedic specialists today.
Urgent Injury Wait Times
All times are estimated and may not be exact.
Ankeny
No Wait
Urbandale
1 Patient Waiting
West Des Moines
Closed, Opening 10:00 a.m.
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Pay My Bill
At DMOS Orthopaedic Centers, we are here to help by providing excellent customer service and multiple convenient options to pay your bill. If you have questions or concerns regarding how your insurance processed services provided by DMOS, please contact your insurance company at the number listed on your insurance card prior to contacting our office. If you still have questions after speaking with your insurance company, please email us at billing@dmos.com or call 515-537-2860, Option 3, to leave a message for callback. Online payment is highly encouraged through our online payment portal. Account balances that have not been paid in full after 90 days may be sent to a collection agency. Each statement serves as a reminder that you have an outstanding balance with our office and is considered notice that balances are due. For your convenience, we accept the following payment options:
Past Due Accounts: Account balances that have gone unpaid greater than 90 days without payment in FULL may be sent to a collection agency for payment collection. Each statement serves as a reminder you have an outstanding balance with our office and will be considered notice of need to pay your balance.
Pay Online Now Email Us
Yes. At DMOS, we offer a variety of plan options depending on the amount that is owed on your account. You can create a payment plan online at https://pay.instamed.com/dmos, or you can reach out to our Billing Department at 515-537-2860 to discuss other options.
Your statement will detail all charges that still have an outstanding balance due. These charges should have completed processing with your insurance or been reviewed for self-pay discounts before being billed to you. This may not include any line items that you may have partially paid that showed on a previous statement, and the balance shown may not include any pending line items on your account with us. If you wish to know the full status of your account, please email us at billing@dmos.com.
You more than likely have not satisfied your yearly deductible amount assigned by your insurance plan or a service was not covered by your plan. You will want to contact your insurance company for details on how they processed the claim and/or review any benefit documents provided by your employer or insurance agent.
Payments are applied to the oldest date of service on an account at the time that payment is received. If you have had multiple appointments at our office, your payment could have been applied to balances that did not appear on a previous statement. If you would like an itemized payment detail statement, please email a request to billing@dmos.com.
Please email a copy of your EOB to billing@dmos.com so that we can review it further. Once we’ve had a chance to review, a member of our team will get back to you to go over any adjustments made to your account.
If you find that your contact information on your statement is incorrect, please email us at billing@dmos.com what information is incorrect and what it should be changed to.
Under the law, health care providers must give patients who do not have insurance or who are not using insurance an estimate of the bill they expect to have. You have the right to receive a Good Faith Estimate explaining how much your care will cost.
Click here for additional information.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.