FAQs & Resources
When you arrive for your appointment at DMOS, please check in at the Registration Desk. If this is your first visit, you will be asked to provide registration information, insurance information, an insurance card and a photo identification. If you have visited our clinic in the past, the receptionist will confirm your information and make any updates or changes as needed.
Below is a list of important things to be aware of before your DMOS appointment:
- It is important to bring your current insurance card(s) and photo identification with you to every appointment.
- If you have a child insured by a parent or guardian not living in the home, please obtain the insurance card or a copy (front and back) in advance and bring it with you.
- If you have previous x-rays or diagnostic tests pertinent to the injury being evaluated, please bring those images and reports with you. This often will prevent duplication of x-rays. Scans or x-rays may be supplied to you on film or CD. Either is acceptable.
- Bring a list of all medications you are currently taking, including over- the- counter medications, vitamins, etc.
- If you are diabetic or have another health condition that requires frequent nourishment, you are encouraged to bring a snack. There is no cafeteria available at DMOS.
- Patients under 18 years of age cannot be seen without a parent or guardian present for the visit.
- Please be prepared to pay all co-payments at each appointment. If you do not have insurance, please be prepared to make payment in full. You are welcome to speak with our billing department directly to inquire about fees, payment plans, etc.
- If your care is being paid for by third-party liability coverage it is critical that you bring all pertinent information with you (claim number, payer number, address, phone number, contact person, etc.). Please see Health Insurance Fees and Payments for our policy about Third Party Liability.
- If you are not English speaking, please feel free to invite a bilingual speaking adult (over 18 years of age) to attend the appointment with you.
- If your injury is related to a work-comp claim, pre-authorization is required before an appointment is scheduled. If you report the injury as a workers compensation claim during your visit and your appointment was not preauthorized, you are responsible for the fees.
- Come prepared with questions. Write your questions and concerns down in advance. Feel free to take notes during your visit to help you remember everything you learned.
- If you are unable to keep your scheduled appointment, please notify us so that we may use the time for other patients.
- Please know the appointment time provided to you is not necessarily a confirmation of when you will see the doctor. The appointment time is the time we have asked that you be available so we can complete the following in order to prepare for your exam with the doctor: registration; any necessary x-rays to be taken; history reviewed; casts, braces, sutures, etc. evaluated and/or removed.
- DMOS understands that your time is valuable, and our doctors try to stay on schedule for each appointment. However, our doctors want to ensure they are able to provide adequate discussion and consultation at every patients’ appointment, which can sometimes affect our schedule. We thank you for understanding that our patients’ need for excellence in orthopedic care comes first.
- If you are traveling from outside Des Moines and need to book a hotel stay before your appointment, or while a family member is having an operation, please call one of our Heart of America hotel partners listed here, for rates and availability. Please remember this is an expense that DMOS is not responsible for.
All new patients at DMOS will be asked to fill out a General Health History Form and a New Patient Registration Form prior to your consultation with the surgeon. Please note, if you are a first-time patient, we do advise that you arrive 30 minutes prior to your scheduled appointment time to allow enough time to fill out the forms in their entirety.
The specific DMOS doctors you are treating with may require additional forms to be completed to better understand your history and symptoms. Those will either be mailed to you to complete prior to your appointment, or they will be provided to you when you arrive at your appointment.
A copy of your insurance card will also be necessary at every visit. If your insurance plan requires a doctor referral to see a specialist, please make the appropriate arrangements with your primary care doctor before your appointment at DMOS.
To make a request for Medical Records/X-Rays/MRIs, etc.
If you are in need of a copy of your medical records, x-rays and/or MRI images from DMOS, please contact the Medical Records Department or your doctor’s secretary. All requests will require an Authorization to Release of Medical Records Information form completed. We will need 48 hours to fill your request. You are welcome to contact the Medical Records Department if you require additional information and to identify any fees that may apply.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. This Notice of Privacy Practices is being provided to you as a requirement of federal law, the Health Insurance Portability and Accountability Act (HIPAA).
Each time you visit a hospital, doctor, or other health care provider, a record of your visit is made. Typically, this record contains your symptoms, examination, test results, diagnoses, treatment, and a plan for future care or treatment. This health information often referred to as your medical record, serves as a basis for planning your care and treatment. Your medical record is an essential means of communication between the many health care professionals who contribute to your care. Understanding what is in your record and how your health information is used and may be disclosed allows you to be an informed healthcare consumer.
This Notice of Privacy Practices describes how we may use and disclose your protected health information (PHI). Your “protected health information” (PHI) refers to the information contained in your medical record regarding your physical or mental health. This also includes demographic information used to identify you. This Notice of Privacy Practices also describes your rights to access and control your PHI.
Please click here for DMOS Privacy Information
If you feel that your privacy rights have been violated by DMOS, you may submit a complaint to our Privacy Officer by sending it to:
Des Moines Orthopaedic Surgeons, P.C.
6001 Westown Parkway
West Des Moines, IA 50266
ATTN: Privacy Officer
The Privacy Officer can be contacted by telephone at 515-224-1414.
As a service to you, Des Moines Orthopaedic Surgeons files all claims to insurance companies within the continental United States. To ensure accurate processing of services, we ask for your assistance to provide accurate insurance information to us. Therefore, please present your insurance card at every visit.
Your medical insurance represents a contract between you and your insurance carrier. Depending on your individual benefits, services provided may or may not be covered by your insurance carrier. Ultimately, you are responsible for final payment or settlement on any outstanding balances. Patients are expected to pay past due amounts at the time of service.
The following are DMOS time-of-service policies:
- Patients are expected to pay a co-payment or co-insurance payment unless that patient is covered by multiple insurance companies.
- Patients are expected to pay for all non-covered services.
- Patients with insurance companies located outside of the continental United States are expected to pay in full at the time of service. DMOS will provide you with necessary documentation needed to file a claim with your health insurance company.
- For a list of insurance companies that we accept, please call our billing office at 515-537-2860.
Patients with no insurance are expected to pay in full at the time of service.
Patients with Medicare coverage are accepted at DMOS. Patients are required to be prepared to provide their Medicare card at each visit.
DMOS can schedule patients with Workers Compensation injuries once patients obtain a pre-authorization from the employer or their Workers Compensation insurance carrier. Once authorized, Workers Compensation is billed to your employer or their Workers Compensation insurance carrier. Please be advised that if your employer denies the claim, you are responsible for the bill. DMOS may file your claim with your private insurance carrier if your Workers Compensation carrier supplies a written denial of the claim. All appointments and services require preauthorization by the employer or the employer’s insurance company.
Third Party Liability
As a service to you, DMOS will file claims for medical services rendered with both the liability carrier and your primary health insurance carrier. However, because of the laws regarding liability, charges for medical services rendered may not be paid in a timely manner. DMOS is unable to wait for the resolution of litigation to obtain payment on your account.
Payment in full is expected at the time of service for the initial office visit and radiology services. Payment for surgical services are to be paid in full prior to surgery. If payment in full is not possible, a payment plan will be established prior to, or at the time of, your initial visit. A patient account representative will be available to assist you.
Completion of Forms
We attempt to complete your forms (FMLA, disability, work comp, etc) as quickly as possible. It is required that you complete your portion of the form before bringing it to DMOS. There will be a nominal charge for the doctors or staff to complete these forms. Payment for completion of forms is due when your forms are submitted to DMOS. We are happy to provide a receipt upon request. We may not have the ability to complete the form on the same day that you provide it to us. Please plan ahead accordingly to allow us a few days to complete and return the form to you.
If there is a patient balance due, you will receive a monthly statement to inform you of the current status of your account. Payment is due in full upon receipt of your statement unless other payment arrangements have been made with DMOS. If you have any questions regarding your billing, please contact the Business Office at (515) 537-2860.
Other Facilities & Provider Fees
If you are having surgery, please know that you will receive separate billing for services from the Anesthesiologist and the facility where your procedure is performed. You are encouraged to contact those providers/facilities to identify their payment policy procedures.
Methods of Payment
For your convenience we accept cash, check, Discover, VISA and MasterCard.
To request the release of information, please print the Authorization for Release of Medical Information form, complete 100% of the information, and fax or mail it to Des Moines Orthopaedic Surgeons c/o Medical Records Office. Please send them to the office in which you received care from your respective DMOS surgeon. Records will then be mailed to the appropriate party, or you can pick them up at our Registration Desk.
DMOS Medical Records phone and fax numbers:
- DMOS – West Tel: 515-440-9020 Tel: 515-440-9021 Fax: 515-224-5337
- DMOS – East Tel: 515-299-6367 Fax:515-224-5337
- DMOS – Carroll Tel: 712-792-2093 Fax: 877-839-7532
DMOS Orthopaedic Centers’ surgeons are here to help with your questions regarding conditions and upcoming procedures. Below are some documents created by our team of surgeons as an in-depth dive of total joint replacements. Please click on the links below to learn more.
To help you learn more, Des Moines Orthopaedic Surgeons has partnered with Understand.com to provide patients with a comprehensive deep-dive into many of the common procedures our skilled team of surgeons perform. Please click on the links below, which will navigate you through animations and descriptions of each procedure and will also give you more information on the procedure or condition.
Note: As a result of a recent decision by the Drug Enforcement Agency, effective October 6, 2014 , we will no longer be able to refill by phone to your pharmacy Hydrocodone containing products.
These products include Vicodin, Lortab and many other combination medications. These medications will only be available by written prescription.
Please make sure you discuss your medication needs with your Doctor.